Terms and conditions
1. General conditions
These general conditions of sale will be applied to all products that can be purchased on www.antichisaporidipienza.it
The General Provisions are available on the site in order to allow the storage and reproduction by the Customer pursuant to art 12 of legislative decree 9 April 2003, n. 70.
The contracts concluded with the Company Antichi Sapori di Pienza Srl through the website are governed by Italian law and, in particular, by legislative decree 6 September 2005, n. 206 ("Consumer Code") and by legislative decree 9 April 2003, n. 70 ("e-commerce decree").
These general conditions of sale will be applied to all products that can be purchased on www.antichisaporidipienza.it
The General Provisions are available on the site in order to allow the storage and reproduction by the Customer pursuant to art 12 of legislative decree 9 April 2003, n. 70.
The contracts concluded with the Company Antichi Sapori di Pienza Srl through the website are governed by Italian law and, in particular, by legislative decree 6 September 2005, n. 206 ("Consumer Code") and by legislative decree 9 April 2003, n. 70 ("e-commerce decree").
2. The Seller
Seller: Company Antichi Sapori di Pienza Srl, Italy
Registered office: Corso il Rossellino, 29, 53026 Pienza (SIENA, ITALY)
VAT number 02324850029 Rea number: SI-138145 Tax Code and Florence Company Register 02324850029
Seller: Company Antichi Sapori di Pienza Srl, Italy
Registered office: Corso il Rossellino, 29, 53026 Pienza (SIENA, ITALY)
VAT number 02324850029 Rea number: SI-138145 Tax Code and Florence Company Register 02324850029
3. Product Information
The information relating to the Products is available, with the relevant Product codes, on the Site. The aforementioned information is provided in accordance with articles 52 and 53 of the Consumer Code.
The information relating to the Products is available, with the relevant Product codes, on the Site. The aforementioned information is provided in accordance with articles 52 and 53 of the Consumer Code.
4. Prices
Product prices are inclusive of taxes and duties. Prices are in Euro. Shipping costs are charged to the customer.
Product prices are inclusive of taxes and duties. Prices are in Euro. Shipping costs are charged to the customer.
5. Purchase of goods
The characteristics and the price of each product are reported on the site. For the purchase the Customer must fill in the online form and send it to the Company Antichi Sapori di Pienza Srl following the instructions.
The Customer must insert the Product in the appropriate "cart" and, having read the General Conditions, must select the payment method and forward the order. Any errors of data insertion can be corrected following the appropriate procedure of modification present on the site. The Customer can change the quantity of the Products by adding or removing the Products from the "cart".
By sending the order, the Customer acknowledges and declares that he has read and fully accepts the General Conditions.
The order is traceable through the area "Orders" from your account.
The Company Antichi Sapori di Pienza Srl reserves the right to assess the acceptance of orders received, informing the Customer that it is impossible to accept the orders received within 30 days from the day following the day on which the Customer sent the order. The Company Antichi Sapori di Pienza Srl. will refund any sums paid by the Customer.
The characteristics and the price of each product are reported on the site. For the purchase the Customer must fill in the online form and send it to the Company Antichi Sapori di Pienza Srl following the instructions.
The Customer must insert the Product in the appropriate "cart" and, having read the General Conditions, must select the payment method and forward the order. Any errors of data insertion can be corrected following the appropriate procedure of modification present on the site. The Customer can change the quantity of the Products by adding or removing the Products from the "cart".
By sending the order, the Customer acknowledges and declares that he has read and fully accepts the General Conditions.
The order is traceable through the area "Orders" from your account.
The Company Antichi Sapori di Pienza Srl reserves the right to assess the acceptance of orders received, informing the Customer that it is impossible to accept the orders received within 30 days from the day following the day on which the Customer sent the order. The Company Antichi Sapori di Pienza Srl. will refund any sums paid by the Customer.
6. Payment methods
The Customer can make the payment, including the relative delivery costs, credit card or bank transfer. In the event that it is impossible to proceed with the charge, the sales process will be suspended and the order submitted with payment not paid in any case; the Company Antichi Sapori di Pienza Srl may contact the customer at its discretion to confirm or remove the order.
The Customer can make the payment, including the relative delivery costs, credit card or bank transfer. In the event that it is impossible to proceed with the charge, the sales process will be suspended and the order submitted with payment not paid in any case; the Company Antichi Sapori di Pienza Srl may contact the customer at its discretion to confirm or remove the order.
7. Order confirmation
In compliance with the provisions of art. 53 of the Consumer Code, the Customer receives, upon execution of the contract, by e-mail, the confirmation of receipt of the purchase order sent by the Customer, containing a summary of the General Conditions, of the essential characteristics of the product ordered, of the price, the amount paid, the existence of the right of withdrawal - with the indication of the times and methods for the return of the asset - of the geographical address to present any complaints and of information on assistance services and commercial guarantees existing.
In compliance with the provisions of art. 53 of the Consumer Code, the Customer receives, upon execution of the contract, by e-mail, the confirmation of receipt of the purchase order sent by the Customer, containing a summary of the General Conditions, of the essential characteristics of the product ordered, of the price, the amount paid, the existence of the right of withdrawal - with the indication of the times and methods for the return of the asset - of the geographical address to present any complaints and of information on assistance services and commercial guarantees existing.
8. Ineffectiveness of the order
No contract shall be concluded between the Company Antichi Sapori di Pienza Srl and the Customer if the Company Antichi Sapori di Pienza Srl has reasonable grounds to believe that the Customer does not operate on the basis of an effective and genuine interest in purchasing the products ordered, or improperly exercises the right of withdrawal recognized by article 12 below. In such cases, the order sent by the Customer must be considered as having no effect.
The Company Antichi Sapori di Pienza Srl will transmit to the Customer, via e-mail, a communication attesting to the failure to conclude the Contract, also taking care of the cancellation of all charges and / or expenses charged to the Customer.
No contract shall be concluded between the Company Antichi Sapori di Pienza Srl and the Customer if the Company Antichi Sapori di Pienza Srl has reasonable grounds to believe that the Customer does not operate on the basis of an effective and genuine interest in purchasing the products ordered, or improperly exercises the right of withdrawal recognized by article 12 below. In such cases, the order sent by the Customer must be considered as having no effect.
The Company Antichi Sapori di Pienza Srl will transmit to the Customer, via e-mail, a communication attesting to the failure to conclude the Contract, also taking care of the cancellation of all charges and / or expenses charged to the Customer.
9. Transport and delivery
The Products purchased on the Site will be delivered to the address indicated by the Customer. The Customer has in any case the right to request delivery of the products to a natural person of his choice, whose residence or domicile is within the italian territory. Upon delivery, the signature of an adult over the age of 18 will be required. Deliveries to PO boxes will not be made. For every order placed on the Site, the Company Antichi Sapori di Pienza Srl issues an invoice for the goods shipped, sending it via e-mail or mail to the order holder, in accordance with D.P.R. 445/2000 and Legislative Decree 52/2004. For the issuance of the invoice, the information provided by the Customer when ordering will be used. No change in the invoice will be possible after the issuance thereof. Delivery costs are charged to the Customer and are clearly indicated on the site and in the order form. All purchases will be delivered by express courier chosen by the Customer during the purchase phase among those offered by the Company Antichi Sapori di Pienza Srl (hereinafter "Courier") from Monday to Friday, excluding holidays and national holidays. The Company Antichi Sapori di Pienza Srl is not responsible for unpredictable delays.
The Company Antichi Sapori di Pienza Srl will send the Customer a confirmation e-mail once the Products have been shipped, specifying the tracking number of the shipment. In accordance with the Consumer Code the products will be delivered within a maximum period of 30 days starting from the day following the day on which the Customer sent the order to the Company Antichi Sapori di Pienza Srl except that the Company Antichi Sapori di Pienza Srl does not communicate - within the same deadline, via e-mail - the impossibility of delivering the ordered goods following the unexpected unavailability, even temporary, of the products. In the event of such communication, the Company Antichi Sapori di Pienza Srl will refund the amounts already paid by the Customer for the payment of the supply. In the event that, following the communication from the Company Antichi Sapori di Pienza Srl of a delay in the delivery date, the Customer wishes to cancel the Order, any amount already paid by the same will be reimbursed as soon as possible, and in any case no later than 30 days from the day following that on which the Customer sent the order to the Company Antichi Sapori di Pienza Srl
The delivery of the goods requires the presence of the customer or his representative at the address indicated in the order.
Upon delivery of the goods by the Courier, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the package is intact or unaltered. Any damage to the package and / or products or the mismatch in the number of packages must be immediately reported through a written control reserve on the Courier's delivery proof. Once the Courier document has been signed, the Customer will not be able to make any objection to the external characteristics of the package delivered. According to the art. 63 of the Consumer Code, any damage to the packaging / packaging of the Products must be immediately challenged by you by placing a written control reserve on the proof of delivery. It is understood that, once the delivery document has been signed without any dispute, you will be precluded from any exception regarding the external characteristics of the delivered item. In the event that the carrier has been chosen by you outside of those proposed at the time of purchase, the risk of damage and loss of the Products is transferred to you at the time of delivery to the carrier, precluding any dispute regarding the characteristics outside of what was delivered. In this case, any dispute must be made directly by you against the carrier.
The Products purchased on the Site will be delivered to the address indicated by the Customer. The Customer has in any case the right to request delivery of the products to a natural person of his choice, whose residence or domicile is within the italian territory. Upon delivery, the signature of an adult over the age of 18 will be required. Deliveries to PO boxes will not be made. For every order placed on the Site, the Company Antichi Sapori di Pienza Srl issues an invoice for the goods shipped, sending it via e-mail or mail to the order holder, in accordance with D.P.R. 445/2000 and Legislative Decree 52/2004. For the issuance of the invoice, the information provided by the Customer when ordering will be used. No change in the invoice will be possible after the issuance thereof. Delivery costs are charged to the Customer and are clearly indicated on the site and in the order form. All purchases will be delivered by express courier chosen by the Customer during the purchase phase among those offered by the Company Antichi Sapori di Pienza Srl (hereinafter "Courier") from Monday to Friday, excluding holidays and national holidays. The Company Antichi Sapori di Pienza Srl is not responsible for unpredictable delays.
The Company Antichi Sapori di Pienza Srl will send the Customer a confirmation e-mail once the Products have been shipped, specifying the tracking number of the shipment. In accordance with the Consumer Code the products will be delivered within a maximum period of 30 days starting from the day following the day on which the Customer sent the order to the Company Antichi Sapori di Pienza Srl except that the Company Antichi Sapori di Pienza Srl does not communicate - within the same deadline, via e-mail - the impossibility of delivering the ordered goods following the unexpected unavailability, even temporary, of the products. In the event of such communication, the Company Antichi Sapori di Pienza Srl will refund the amounts already paid by the Customer for the payment of the supply. In the event that, following the communication from the Company Antichi Sapori di Pienza Srl of a delay in the delivery date, the Customer wishes to cancel the Order, any amount already paid by the same will be reimbursed as soon as possible, and in any case no later than 30 days from the day following that on which the Customer sent the order to the Company Antichi Sapori di Pienza Srl
The delivery of the goods requires the presence of the customer or his representative at the address indicated in the order.
Upon delivery of the goods by the Courier, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the package is intact or unaltered. Any damage to the package and / or products or the mismatch in the number of packages must be immediately reported through a written control reserve on the Courier's delivery proof. Once the Courier document has been signed, the Customer will not be able to make any objection to the external characteristics of the package delivered. According to the art. 63 of the Consumer Code, any damage to the packaging / packaging of the Products must be immediately challenged by you by placing a written control reserve on the proof of delivery. It is understood that, once the delivery document has been signed without any dispute, you will be precluded from any exception regarding the external characteristics of the delivered item. In the event that the carrier has been chosen by you outside of those proposed at the time of purchase, the risk of damage and loss of the Products is transferred to you at the time of delivery to the carrier, precluding any dispute regarding the characteristics outside of what was delivered. In this case, any dispute must be made directly by you against the carrier.
10. Right of withdrawal
Pursuant to the New European Directive 2011/83 / EC on Consumer Rights (CDR), the customer has the right to terminate the purchase contract for any reason, without having to provide explanations and without any penalty. The Customer can withdraw from the contract within 14 days from receipt of the goods by informing the Company Antichi Sapori di Pienza Srl by e-mail to the following address: info@antichisaporidipienza.it.
The right of withdrawal lapses, even in the absence of the original packaging, of the absence of integral elements of the product or in the case of its damage. The costs for the return of the goods will be charged to the customer, the reimbursement of the order will take place within 30 days of receipt of the goods using the same payment method used by the customer during the completion of the order. Once we have received the aforementioned withdrawal notice, the Customer Service of www.antichisaporidipienza.it will inform the customer of the instructions on how to return the goods to be received at our warehouses within 14 days from the authorization. The right of withdrawal is subject to the following conditions:
1. The right applies to the product purchased in its entirety; it is not possible to withdraw only on part of the product purchased.
2. By law, the shipping costs for returning the goods are charged to the customer.
3. The shipment, until the certificate of receipt in our warehouse is under the full responsibility of the customer.
4. The Company Antichi Sapori di Pienza Srl is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
5. In the event of damage to the goods during transport, the Company Antichi Sapori di Pienza Srl will inform the customer of what happened (within 5 working days from receipt of the good in its warehouses), to allow him to file a complaint against the courier chosen by him and obtain a refund of the value of the asset (if insured). In this eventuality, the product will be made available to the customer for its return at the same time canceling the request for withdrawal. The Company Antichi Sapori di Pienza Srl will reimburse the customer the full amount already paid, within 30 days from the return of the goods, by transferring the amount charged to the credit card or by bank transfer. In the latter case, it will be the customer's responsibility to provide the bank details on which to obtain the reimbursement (Cod. ABI - CAB - Current Account of the invoice holder). The right of withdrawal is lost for lack of the essential condition of integrity of the good (packaging and / or its content), in cases where the Company Antichi Sapori di Pienza Srl verify:
a. Lack of external packaging and / or wrapping containing the purchased product
b. Damage to the product due to causes other than transportation. In the case of forfeiture of the right of withdrawal, the Company Antichi Sapori di Pienza Srl will return the purchased good to the sender, charging the shipping costs to the sender.
Pursuant to the New European Directive 2011/83 / EC on Consumer Rights (CDR), the customer has the right to terminate the purchase contract for any reason, without having to provide explanations and without any penalty. The Customer can withdraw from the contract within 14 days from receipt of the goods by informing the Company Antichi Sapori di Pienza Srl by e-mail to the following address: info@antichisaporidipienza.it.
The right of withdrawal lapses, even in the absence of the original packaging, of the absence of integral elements of the product or in the case of its damage. The costs for the return of the goods will be charged to the customer, the reimbursement of the order will take place within 30 days of receipt of the goods using the same payment method used by the customer during the completion of the order. Once we have received the aforementioned withdrawal notice, the Customer Service of www.antichisaporidipienza.it will inform the customer of the instructions on how to return the goods to be received at our warehouses within 14 days from the authorization. The right of withdrawal is subject to the following conditions:
1. The right applies to the product purchased in its entirety; it is not possible to withdraw only on part of the product purchased.
2. By law, the shipping costs for returning the goods are charged to the customer.
3. The shipment, until the certificate of receipt in our warehouse is under the full responsibility of the customer.
4. The Company Antichi Sapori di Pienza Srl is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
5. In the event of damage to the goods during transport, the Company Antichi Sapori di Pienza Srl will inform the customer of what happened (within 5 working days from receipt of the good in its warehouses), to allow him to file a complaint against the courier chosen by him and obtain a refund of the value of the asset (if insured). In this eventuality, the product will be made available to the customer for its return at the same time canceling the request for withdrawal. The Company Antichi Sapori di Pienza Srl will reimburse the customer the full amount already paid, within 30 days from the return of the goods, by transferring the amount charged to the credit card or by bank transfer. In the latter case, it will be the customer's responsibility to provide the bank details on which to obtain the reimbursement (Cod. ABI - CAB - Current Account of the invoice holder). The right of withdrawal is lost for lack of the essential condition of integrity of the good (packaging and / or its content), in cases where the Company Antichi Sapori di Pienza Srl verify:
a. Lack of external packaging and / or wrapping containing the purchased product
b. Damage to the product due to causes other than transportation. In the case of forfeiture of the right of withdrawal, the Company Antichi Sapori di Pienza Srl will return the purchased good to the sender, charging the shipping costs to the sender.
11. Product Replacement
The Company Antichi Sapori di Pienza Srl intends to provide Customers with the possibility of replacing the Products purchased through the Site. To obtain the replacement of a Product, follow the procedure indicated below. The Customer who is not completely satisfied must keep all the documentation relating to the delivery and the Product itself in its original packaging and immediately contact the Company Antichi Sapori di Pienza Srl by e-mail to the following address: info@antichisaporidipienza.it The Product to be replaced must reach the following address in normal condition: Company Antichi Sapori di Pienza Srl, Corso il Rossellino, 29, 53026 Pienza (SIENA).
The shipping costs for returning the Product are charged to the Customer. The replacement Product will be sent to the Customer by courier without additional shipping costs. The new order is subject to the availability of the requested Products.
The Company Antichi Sapori di Pienza Srl intends to provide Customers with the possibility of replacing the Products purchased through the Site. To obtain the replacement of a Product, follow the procedure indicated below. The Customer who is not completely satisfied must keep all the documentation relating to the delivery and the Product itself in its original packaging and immediately contact the Company Antichi Sapori di Pienza Srl by e-mail to the following address: info@antichisaporidipienza.it The Product to be replaced must reach the following address in normal condition: Company Antichi Sapori di Pienza Srl, Corso il Rossellino, 29, 53026 Pienza (SIENA).
The shipping costs for returning the Product are charged to the Customer. The replacement Product will be sent to the Customer by courier without additional shipping costs. The new order is subject to the availability of the requested Products.
12. Compliance defects
In case of conformity defects of Products sold by the Company Antichi Sapori di Pienza Srl, through www.antichisaporidipienza.it , the Customer must immediately contact the e-mail address info@antichisaporidipienza.it. The sale of the Products is subject to the legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code. The Customer has the right to restore, without charge, the conformity of the goods by repair or replacement or to an adequate price reduction or termination of the contract. The Customer loses these rights if he does not report to the Company Antichi Sapori di Pienza Srl the lack of conformity within two months from the date on which he discovered the defect. The direct action to assert defects not maliciously concealed by the Company Antichi Sapori di Pienza Srl wenty-six months from the delivery of the goods.
In case of conformity defects of Products sold by the Company Antichi Sapori di Pienza Srl, through www.antichisaporidipienza.it , the Customer must immediately contact the e-mail address info@antichisaporidipienza.it. The sale of the Products is subject to the legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code. The Customer has the right to restore, without charge, the conformity of the goods by repair or replacement or to an adequate price reduction or termination of the contract. The Customer loses these rights if he does not report to the Company Antichi Sapori di Pienza Srl the lack of conformity within two months from the date on which he discovered the defect. The direct action to assert defects not maliciously concealed by the Company Antichi Sapori di Pienza Srl wenty-six months from the delivery of the goods.
13. Errors
The information relating to the Products provided on the Site are constantly updated. However, the complete absence of errors cannot be guaranteed. The Company Antichi Sapori di Pienza Srl reserves the right to correct errors, inaccuracies or omissions even after an order has been sent and also to change or update information at any time without prior notice.
The information relating to the Products provided on the Site are constantly updated. However, the complete absence of errors cannot be guaranteed. The Company Antichi Sapori di Pienza Srl reserves the right to correct errors, inaccuracies or omissions even after an order has been sent and also to change or update information at any time without prior notice.
14. Applicable law and competent court
These General Conditions are governed by Italian law and must be interpreted in compliance with Italian laws. For disputes arising from the interpretation, validity and / or execution of these General Conditions the mandatory territorial jurisdiction will be that of the judge of the place of residence or domicile of the consumer, if located in the italian territory.
These General Conditions are governed by Italian law and must be interpreted in compliance with Italian laws. For disputes arising from the interpretation, validity and / or execution of these General Conditions the mandatory territorial jurisdiction will be that of the judge of the place of residence or domicile of the consumer, if located in the italian territory.
15. Contacts
For more information, please see the contact section or write to: info@antichisaporidipienza.it
For more information, please see the contact section or write to: info@antichisaporidipienza.it